Team Leader – Northern Region

Job Specification: Team Leader – Northern Region

Overview

Select Africa Limited is an Isle of Man company, established over 25 years ago with the intention of owning a number of retail financial services businesses in Africa, outside of South Africa. It is the holding company of the Select Africa group of companies (“Select Africa”).

The controlling shareholder of Select Africa Limited is the African Alliance Group – an investment banking group owned by management and also operating in Africa. Select Advisors is the South African affiliate of Select Africa (“Group”). The business focusses on financial services, including property development (www. malkernssquare.com) in Africa and currently owns loan book operations in Eswatini, Lesotho (Lesana), Kenya, Uganda and Malawi. Select Africa is a supplier of both housing and housing micro-finance solutions, utilising various collection mechanisms but primarily that of a salary deduction model.

A key element of Select Africa’s strategy is to aggressively grow its scale of operation over the next four to five years. This involves both the growth of existing operations, the use of new technologies and the startup of operations in new African countries. The senior leadership of Select Africa is intensely focused on the creation of a meaningful financial services group within a relatively short time frame.

The culture of the Group is one of young professional pioneers, who aggressively seek out entrepreneurial targets. This sand look to deliver profitable performances with no excuses for non-delivery of agreed upon targets. This requires team players who are self-driven and motivated. The business is staffed by individuals that are extremely diligent in terms of detail, systems, collections, service and strategy execution. The operating standards are already those of a listed company.

There are many challenges in doing business in Africa, but our team views these as opportunities and seeks ways of dealing with the many obstacles in our way. This requires a “can do” attitude and a problem-solving outlook with a determined approach to achieving goals. All prospective staff should have a passion for Africa and believe in its prospects.

Main Purpose of the Role

The Team Leader is responsible for managing, leading and guiding the Sales Agents (“Agents”) Team to increase new client business in line with the strategy of growing the loan book.

Key Deliverables of the Role

1. Liaise with current and prospective employers with the aim of securing payroll deduction agreements.
2. Plan and coordinate sales.
3. Constantly conduct and arrange sales and marketing campaigns/activities in the Northern Region of of Malawi.
4. Proficiently induct new Sales Agents in the Northern Region of Malawi.
5. Support the Sales Agents with marketing material.
6. Assist Field Agents in conducting activations in various areas of their operations.
7. Manage subordinates in achieving their Key Performance Indicators (“KPis”) and drive sales budgets.
8. Maintain product knowledge and fluency thereof.
9. Activity Management:
   1. Become the custodian of the activity management philosophy for your region.
   2. Ensure that the activity management philosophy is actively trained, inculcated and practiced.
   3. Ensure that activity management data is analysed daily, accuracy and completeness is assessed and trend analysis understood.
   4. Daily monitoring of all Sales Agents to ensure that they meet their daily targets.
10. Ensure accuracy in screening loan applications for credibility and capture loans into loans management system. Ensure loan origination quality standards are applied by the Community Based Sales Agents and sales consultants.
11. Advise clients on the best product suitable for their needs.
12. Manage all Assets under your control.
13. Assist with the collection of amounts due from clients and/or employers from time to time.
14. Assist with the preparation and completion of monthly reports.

Reporting Structure

The Team Leader will report to the Regional Manager.

The Candidate

We seek the following in our desired candidate:

Qualification Requirement

A relevant tertiary qualification is preferable.

Experience / Background Preference

1. The company will only look at candidates who have no less than three years’ related work experience within a high performance, sales environment.
2. Previous experience within the Microfinance sector will be advantageous.
3. Previous managerial experience is essential.
4. Must be able to work flexible hours.
5. Must be highly computer literate.
6. Must be in possession of a valid, clean drivers licence.

Key Competencies

The successful candidate will need to demonstrate the following:

1. A strong analytical ability is a requirement of the role.
2. The ability to analyse data, identify trends and form reasonable conclusions.
3. A strong customer service focus.
4. Sales and business development skills.
5. Strong interpersonal and communication skills, both verbal and written.
6. The ability to influence and persuade others.
7. Strict attention to detail.
8. A strong work ethic.
9. A self-starter who is proactive, shows initiative and displays high levels of self-motivation; is performance driven and is able to handle the responsibilities associated with the position, with honesty and integrity.
10. Self-assurance and a confident manner.
11. Strong time management skills – the ability to prioritise and manage workflow.
12. A team player who is approachable and receptive to ideas/feedback from others.
13. A logical thinker who has a clear, focused and methodical approach to work.
14. Results orientated – strongly motivated to achieve results, adhere to deadlines.
15. Assertive – able to handle conflict stand by principles and put forward ideas despite opposition
16. Tough- minded, rarely upset by criticism and able to retain optimism despite setbacks.

Location

The position is based in Mzuzu.

Application should be sent to: [email protected]. Close date is Monday, 10th March 2025.