Student Success Coordinator

Student Success Coordinator

Key Tasks:

Job Description

The Student Student Success will be integrated into the Student Services Department and through telephone calls, emails or any other type of communication will follow up on the progress of the students assigned to the roster.

The ideal candidate is required to have solid experience in an education provider / training provider environment such as a School, College, University, Training Facility. Prior experience in providing support to students is highly recommended

The Student Success Coordinator will be an integral part the OPM (Retention and Academics) Team collaborating with other teams to achieve the following outcomes:

1. Be instrumental in upholding the companies service level agreement outcomes on support response

time

2. Optimize our resources through strategic planning

3. Onboard every student as if its our first

4. Advocate for the financial well-being of the accounts we serve

5. Coach students through their graduation path

Key Performance Indicators

● # DIALS

● # Significant contact made (more than 4 min call)

● Customer experience rating

● Follow ups scheduled

● Follow ups kept

● Follow up % (tickets)

● Call Quality score

● Collection success rate (initial billed (# of subjects) / paid (# of subjects)

● Retention rate (only assigned)

● Graduation rate TD

● Inactive average

Observable Only

● Real retention rate (count totals of accumulated withdraw )

● Planning efficiency

Qualifications and Experience/Skills

● Education Environment Experience

• Good communication skill

● Call Center Experience is required

● CRM is a must

● Bachelor’s degree required