Lead – HBB Installation and Maintenance

JOB PURPOSE

Installation and Maintenance Head will be responsible for identifying manpower to execute agreed installation plan for FWA and FTTX new installation, fault and repair tickets, relocation and recovery tickets in the market assigned. He/ she will be responsible for the appointment, training and performance management of the installation supervisor and the installers assigned to defined territories.

Roll outs and Installations and commissioning

• Develop ODU installation organization i.e. territory dimensioning in line with sales clusters with requisite governance through supervisors with optimal span of control.
• Job tickets SLAs as defined e.g. 3 hours installation, 4 hours relocation and recovery, 2 hours fault/ repair ticket post confirmed schedule
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installer supervisor on Zoom/ Teams to ensure ways of work governance metrics are in place

Logistics and Project Management

• Establish departmental process for installations maintenance and enforce strict adherence
• Management of CWIP to deliver on installation equipment not to be obsolete in warehouse

Regulatory and Statutory Compliance

• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure all necessary documentation for regulatory compliance is adequate and readily available
• Keep track record of the routers leased to customers and ensure recovery for non-compliance customers is done as per the company guidelines.

Partner and Supply Chain Management (Inventory)

• Accountable on stock availability to installers at warehouse and Airtel shops, reconciliation of any other stock management issues in the channel.
• Collaborate with Supply Chain Management Team, validate requests and raise the purchase of ODUs, installation equipment based on agreed standards
• Provide support and ensure effective process management of service provider and installer vendors
• Establish procedure from improving roll out, maintenance and removal of ODU and other equipment
• Ensure and coordinate various activities with Supply Chain Management for warehousing and dispatching of installation elements to specific locations
• Track and follow up on equipment delivery for ODU rollout (Local and imported)

Installer Team Management

• Ensure pay rationalization for better efficacy and timely payout to team members
• Training and certification of installers
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries and take corrective action as applicable

Financial Dimensions

Responsible for achieving FWA/ FTTX installation targets i.e. minimum 30 tickets per installer in market as per designed dimensioning. Minimum of 95% successful job completion certification on assigned tickets each month.

Other Dimensions

Management of CWIP – Per budget

Deployment, Installation execution – As per AOP

Edu

ational Qualifications & Functional / Technical Skills

• University degree in Telecom Engineering, Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization

Relevant Experience (Type of experience and minimum number of years)

• Minimum 5 years’ experience in technical role Telecom/ DTH/ ISP
• Category Understanding – Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
• Latest technology and processes used in related industries such as Satellite TV, Computer peripherals etc.
• Proven team Leadership skills – Ability to influence and get things done quickly is critical.
• Resilience and ability to deliver against stretch targets
• Strong entrepreneurial spirit
• Analytical skills and ability and strong Commercial Acumen
• Building team skills
• Proficient with Microsoft Office Suite or related software

Other requirements (Behavioural etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills (ability to get the best out of the team)
• Ability to quickly react to changes.
• Ability to work on tight deadlines
• Self motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and written
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Clean Driving Licence
• Customer-centric
• Adherence to Company policy and procedures
• Creative and open Minded
• Maintain high levels of integrity
• Ability to delegate