Sparc Systems Limited
The IT Technician will be responsible for diagnosing and repairing end-user computer hardware and software. They will be involved in providing technical support to end-users, installing and configuring end-user computing and related systems, and ensuring the overall functionality and security of the systems.
Duties and Responsibilities
- Identify and troubleshoot computer hardware and software issues.
- Perform repairs and replacements of faulty components, such as hard drives, memory modules, and screens.
- Install and configure operating systems and software applications on laptops and other computer devices.
- Set up new computer devices including printers for users, ensuring they meet organizational standards and security requirements.
- Conduct preventive maintenance on computer devices to extend their lifespan.
- Upgrade hardware components to meet performance and compatibility needs.
- Provide technical assistance to end-users, addressing hardware and software-related queries.
- Offer remote or on-site support for computer devices related issues.
- Implement security measures to protect computers from malware, viruses, and unauthorized access.
- Maintain accurate records of computer repairs, installations, and configurations.
- Work closely with IT teams and other departments to resolve complex technical issues.
- Collaborate with vendors for warranty support and hardware procurement
Requirements and Qualifications
- Advanced Diploma in Information Technology, Computer Science, or a related field.
- Microsoft Certified: Modern Desktop Administrator Expert.
- ITIL Practitioner or higher.
- 4 years of experience in end-user computing support and infrastructure management.
- Strong technical expertise in desktop operating systems (Windows, macOS), productivity suites, and collaboration tools.
- In-depth knowledge of mobile device management (MDM) solutions.
- Proven experience in implementing and managing security measures for end-user computing environments.
- Excellent project management and leadership skills.
- Strong communication and interpersonal skills.
Remuneration
An attractive package will be offered to successful candidates, commensurate with skills and experience.
Interested candidates should submit their applications indicating the position they are applying for with detailed CV with names and addresses of at least 3 traceable referees by email only to [email protected] not later than 21st January 2024.