GIS & Operations Support Technician

• Job Title: GIS & Operations Support Technician

• Job Location:  Lilongwe

• Company Name: Tiderise Technologies Inc.

• Job Description: Tiderise is seeking a detail-oriented, tech-savvy GIS & Operations Support Technician to join our team. In this role, you’ll support the implementation of customer-facing projects, perform map-based data annotation, and collaborate cross-functionally to enhance the quality of our services and tools. You’ll serve as a bridge between customer success, product, and operations—ensuring projects are delivered efficiently, communication flows seamlessly, and our geospatial data is top-notch.

• Qualification & Experience Required: 1+

• How To Apply:  https://www.tiderise.io/careers

• Closing Date: 18^th May 2025

Company Overview:
Tiderise is a socially impactful outsourcing company that supports businesses in North America and Europe by providing high-quality services in market analysis, lead generation, competitive research, and other supportive roles from our fulfillment center in Malawi. We pride ourselves on contributing to local development while delivering top-notch services to our clients.

Key Responsibilities

GIS & Annotation Work:

• Perform geospatial annotation and mapping tasks using GIS tools (e.g., QGIS, ArcGIS, Google Earth).
• Clean, analyze, and prepare geospatial datasets to support equipment tracking, field boundary setup, and route mapping.
• Digitize customer-provided field maps and ensure accuracy and consistency with platform standards.
• Collaborate with product and development teams to improve map-based features and data workflows.
  

Project Collaboration & Support:

• Coordinate internal task assignments for client onboarding and mapping projects using tools like Trello, Asana, or Monday.com.
• Track project milestones and ensure timely delivery of field mapping deliverables.
• Support operational initiatives by helping maintain documentation, SOPs, and training materials.
• Participate in cross-functional discussions to streamline and improve service delivery processes.

Multi-Channel Communication:

• Serve as a point of contact for internal team members and external stakeholders regarding project updates and mapping data needs.
• Communicate clearly across Slack, email, Zoom, and CRM systems to ensure alignment across teams.
• Document and escalate issues as needed while maintaining proactive communication with customers and collaborators.

Qualifications

• 1-3 years of experience in GIS, mapping, or annotation work.
• Experience with GIS tools such as QGIS, ArcGIS, or Google Earth Pro.
• Comfortable working with shapefiles, GeoJSON, KML/KMZ, and satellite imagery.
• Strong written and verbal communication skills across multiple channels.
• Proven ability to collaborate effectively across teams and manage projects or tasks with minimal supervision.
• Bonus: Familiarity with agriculture, fleet management systems, or ag-tech platforms.
  , and analytical skills.

Key Attributes:

• Attention to detail and high level of accuracy.

• Strong ethics and ability to handle sensitive information confidentially.

• Ability to work independently and as part of a team.

Application Deadline

If you meet the above requirements, please visit our careers page https://www.tiderise.io/careers and submit your resume by the 18^th of May 2025. Interviews will be done on a rolling basis. Only shortlisted candidates will be acknowledged.