Food & Beverage Manager

VACANCY

The Makokola Retreat is a luxury resort renowned for its serene setting, world-class service, and commitment to creating unforgettable experiences for our guests. We offer a unique blend of natural beauty and upscale amenities, providing a tranquil retreat for both leisure and business travelers.

As one of the best destinations in Malawi, we are dedicated to upholding the highest standards in hospitality and customer service, while embracing the warmth and charm of African culture.

Food & Beverage Manager

About The Role

You will oversees all dining/drink operations, plan menus, manage budgets, lead staff, ensure quality service, control costs, maximize guest satisfaction, and compliance.

Key Responsibilities
Operations Management: Overseeing daily food and beverage operations, including restaurants, bars, and events.
Staff Management: Hiring, training, supervising, and evaluating staff.
Menu Development: Creating and maintaining menus that reflect current trends and guest preferences.
Cost Control: Monitoring expenses, managing budgets, and ensuring profitability.
Inventory Management: Tracking and ordering supplies, minimizing waste, and maximizing profitability.
Customer Service: Addressing customer needs and complaints, and ensuring exceptional customer experiences.
Quality Control: Maintaining high standards of food and beverage quality, presentation, and service.
Health and Safety Compliance: Ensuring adherence to food safety and health regulations.
Financial Reporting: Analyzing financial reports and managing department budgets.
Problem Solving: Addressing unexpected challenges and finding solutions to keep operations running smoothly.

Qualifications & Skills

• Education: Diploma (at minimum) in Food & Beverage Management, Hospitality Management or related field
• Experience: 5+ years in progressively senior F&B roles, ideally within a resort or upscale hotel
• Leadership: Proven ability to recruit, coach and inspire diverse teams toward common goals
• Communication: Excellent interpersonal skills; able to liaise confidently with staff, contractors, other departments e.g., Stores and guests
• Financial Acumen: Strong command of budgeting, cost control, inventory management and revenue optimization
• Customer Service: A guest-centric mindset, with the ability to anticipate needs and resolve complex service issues
• Problem-Solving: Resourceful, decisive and calm under pressure; able to drive solutions that balance guest satisfaction and operational efficiency

How to Apply
Please send your CV, qualifications and a brief cover letter in one pdf document outlining your suitability to

The Human Resource Manager

The Makokola Retreat (1992) Ltd

P.O. BOX 59

Mangochi.

Email: hr@makokola.com by 15 May 2025 (17:00pm). Only shortlisted candidates will be contacted.