Customer Care Representative Intern

Join Gogo Technologies as a Customer Care Intern

Are you passionate about delivering exceptional customer experiences and solving problems efficiently? Do you thrive in helping people and being part of a dynamic team? Gogo Technologies, Malawi’s ride-hailing innovation, is looking for motivated individuals to join us as Customer Care Interns for a three-month internship starting May 2025.

Internship Details:

Position: Customer Care Representative Intern

Duration: 3 Months (May 2025 – July 2025)
Location: Lilongwe – Onsite

Why Join Us?

● Earn while you learn with us
● Be part of a “by Malawi to the world” story that promotes local innovation.
● Develop your customer service and support skills with hands-on experience in a dynamic industry.
● Work with an innovative team shaping Malawi’s transportation future.
● Potential for full-time employment based on performance.

Key Responsibilities:

● Handle customer inquiries, complaints, and feedback through phone, email, and in-person communication.
● Act as the first point of contact for driver and partner concerns, addressing operational or app-related issues promptly.
● Conduct regular training sessions for drivers and partners to familiarize them with company policies, app updates, and customer service best practices.
● Provide timely resolutions to customer concerns to ensure satisfaction.
● Educate customers about using the system and the ride-hailing service effectively.
● Collaborate with the operations team to address service-related issues.
● Assist in creating customer-focused initiatives to improve the overall experience.
● Track and analyze customer feedback to recommend service improvements.
● Assist new drivers and partners in completing the onboarding process, including documentation, app setup, and orientation sessions.
● Build and maintain positive relationships with drivers and partners by regularly engaging with them and addressing their needs to ensure long-term collaboration.

What We Are Looking For:

● A background in Business Administration, Public Relations, Human Resources, Communications, or a related field.
● Exceptional communication skills in Chichewa and English (Swahili and French are a bonus).
● Demonstrated capability to handle urgent issues or conflicts with calmness and efficiency, especially in high-pressure situations.
● Strong ability to multitask and prioritize tasks effectively, ensuring smooth onboarding, training, and communication for both drivers and customers.
● Proficiency in business tools (MS Office or Google Workspace, CRM).
● A customer-first mindset and a passion for teamwork.
● The ability to conduct engaging and informative training sessions for drivers and partners, ensuring they understand processes and expectations.

How to Apply:

Send your CV, a cover letter explaining why you’re the perfect fit, and any supporting documents (e.g., recommendation letters, academic certificates, or portfolios) to gogotechnologies365@gmail.com with the subject line: “Customer Care Representative – [Your Name]” by 3 May 2025.