Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

 

Job Description

This role provides a responsibility to align the operations of Group Business Section to the Old Mutual Life Assurance Company goals through being efficient and proactive.

 

Key Responsibilities:

 

Reporting to the Team Leader, the successful candidate will be responsible for:

 

• Receiving, reviewing, assessing and calculating life insurance claims in accordance with policy requirements.
• Analyzing claim documentations, ensuring completeness and accuracy before processing payments.
• Communicating with internal stakeholders and customers to provide updates on claim statuses and requirements.
• Ensuring all claims adhere to internal policies, regulatory requirements, and industry best practices.
• Assessing potential risks in claims processing, implementing strategies to mitigate financial and reputational risks, and ensure early detection of fraudulent or high-risk claims.
• Preparing and maintaining accurate claim records and reports for management review.
• Recommending and implementing improvements to claims procedures to enhance efficiency and customer satisfaction.

 

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

 

Responsibilities

Administration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

 

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

 

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

 

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

 

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

 

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

 

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

 

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

 

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

 

Skills

 

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Education

Bachelors Degree (B)

Closing Date

21 March 2025 , 23:59

The Old Mutual Story!