Technical Officer – Repairs and Maintenance

Imagine Worldwide is a Non-profit making Organization registered as a company limited by guarantee.
We are supporting the Ministry of Education, through the Directorate of Open Distance and eLearning
(DODeL) and the Directorate of Basic Education (DBE) to implement a tablet-enabled learning programme called Building Education Foundations through Innovation and Technology (BEFIT) to improve primary school children’s acquisition of literacy and numeracy skills using education technology supplementing teacher efforts in all schools across Malawi.

The Programme goal is to improve pupil learning outcomes in reading and numeracy through supplemental use of individualized, self-paced instruction delivered through specialized apps on Android tablets in standards 1-4 in all public primary schools in Malawi. The Programme is expected to reach approximately 3.8 million learners in more than 6,000 primary schools across the country between 2023 and 2029.

The Programme is implemented by the Ministry of Basic and Secondary Education with support from a consortium made up of Imagine Worldwide (IW)-the programme Ecosystems Coordinator, Voluntary
Service Overseas (VSO) and onebillion (OB). The Ministry of Basic and Secondary Education is the Lead
Implementing Entity, while IW, VSO and OB (the software developer) are providing technical, operational,
and coordination support. The overall programme management, technical services provision and
coordination is being provided through a Programme Implementation Management Unit (PIMU).
Therefore, to ensure that the programme is efficiently and effectively implemented to achieve programme goal and objectives, Imagine Worldwide invites suitably qualified candidates to submit applications for various vacant positions indicated below:

Technical Officer – Repairs and Maintenance (x1)

The Technical Officer – Repairs and Maintenance will work closely with the Programme Technical
Services Specialist in ensuring that the programme has robust repairs and maintenance ecosystem that
can be decentralized at the district level which will ensure functionality of all programme equipment
(hardware and software) in order to sustain the programme in the long term. The programme
equipment (hardware and software) include tablets, lithium batteries, solar panels, inverters, lighting,
internet connectivity, security, cages, security alarms and security lights.

The successful candidate will play a key role in establishing a functional repair and maintenance
function of all deployed assets to maximize their lifespan and to ensure that all programme equipment
runs efficiently and effectively. S/he will be responsible for testing faulty products, determining failure
rates, carrying out repairs, claiming warranties to global and local suppliers, placing orders for spare
parts and tools and handling end-of-life of products and components (e-waste management). Further,
s/he will also be responsible for coordinating with district, zone and school level implementation
structures to establish a repair process for equipment including tablets and accessories, solar systems
and storage cabinets.

S/he will work with technical service providers (TSPs) for regular maintenance of deployed assets
and with the Administration, operations and Support Services Specialist for the supply of spare parts
and tools. The Technical Officer – Repairs and Maintenance directly reports to the Programme
Technical Services Specialist and will be based in Lilongwe with 20-30% travel to field locations to
provide programme implementation support.

For more details about the job including required qualifications and experience, please follow the link
below to access the detailed job description.

https://drive.google.com/drive/folders/1-zfjhPN7h86jU29s8kixRmzqeTpqilLD?usp=share_link

Follow the link below to visit the recruitment website and complete your application;
https://ats.hirebee.ai/en/company/jobs/imagine-worldwide

Closing Date: Sunday 22nd June 2025.

Please note that only shortlisted candidates will be contacted Imagine Worldwide is an equal opportunity
employer. All applicants will be considered for employment without attention to race, color, religion, sex,
sexual orientation, gender identity, national origin, veteran, or disability status.