We’re Hiring: Support Executive – RetailMax Global Team

Location: Lilongwe, Malawi – Onsite

Full-Time | Immediate Start

RetailMax is expanding and we’re looking for a dynamic Support Executive to join our global team. From Malawi to African Continent to New Zealand, our modular retail management system is transforming operations across borders. Now, we need you to help us deliver world class support.

About the Role

As a Support Executive, you’ll be the first line of technical assistance for RetailMax installations across Africa, Asia, and the Pacific. You’ll troubleshoot, guide, and empower retail teams using our modular, compliance-ready systems.

 Powered by TecnoZone IT Solutions

This role is offered through TecnoZone IT Solutions, the Worldwide RetailMax Gold and Implementation Partner. Headquartered in Lilongwe, TecnoZone is an ISO-certified multinational company delivering scalable retail technology across borders. With a reputation for precision, innovation, and impact, TecnoZone leads RetailMax deployments in all countries backed by our partners.

🎯 Key Responsibilities

• Provide real-time support for RetailMax deployments and operations
• Troubleshoot system issues, installations, and integrations
• Administer and maintain MSSQL Server environments
• Support Windows Server configurations and diagnostics
• Document resolutions and contribute to our support knowledge base
• Collaborate with deployment and development teams across time zones

Qualifications & Skills

• Bachelor’s degree in Information Technology or related field
• Minimum 1 year experience in a similar technical support role
• Strong knowledge of MSSQL Server installation, troubleshooting, and administration
• Experience with Windows Server setup and maintenance
• Excellent communication and problem-solving skills
• Ability to work independently and manage multiple support channels

Why Join RetailMax & TecnoZone?

• Be part of a global tech movement transforming retail operations
• Work with a team that values modularity, innovation, and compliance
• Competitive salary and growth opportunities
• Exposure to multi-country deployments

📨 Apply now by sending your CV to hradmin@tecnozone.net with subject line:

RetailMax Support Executive Application

Let’s build smarter retail together.