Barloworld Equipment is the official dealer of the Cat Earthmoving Equipment for construction, power generation, and mining. and genuine Cat Parts with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique, Malawi, and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian Peninsula and joint partnerships in Easter Russia and Siberia dealerships.

Barloworld Equipment invites applications from suitably qualified candidates for the following vacant position:

POSITION: Customer Solution Centre Consultant
REPORTING TO: Sales Manager
DUTY STATION: Blantyre
GRADE: GG 09

POSITION OUTPUTS

• Proactively contact customers by telephoné, email and other channels to generate revenue
• Handle inbound, unsolicited prospect calls and convert them into sales
• Overcome objections of prospective customers
• Maintain customer experience (live the brand over the phone)
• Achieve or exceed daily, weekly, monthly sales targets
• Support internal or solution specific outbound marketing campaigns and events
• Lead Identification, qualification and closure
• Consultative selling, cross-selling and upselling
• Build customer relationships
• Manage relationships with internal stakeholders.
• Leverage technical support where appropriate but eventually gain the ability to work independently
• Document, track, monitor and update all leads and activities in CRM tool, as required
• Execute technical services ie. connect a machine to Vision Link
• Monitor and track delivery on the promise
• Understand full range of Barloworld’s product offerings and promote dealership services including parts, services. merchandising programs, maintenance plans and technology solutions.

CANDIDATE REQUIREMENTS

• Diploma in Marketing. A Bachelor’s Degree will be an added advantage
• Demonstrative success in tele-sales prospecting and developing new business opportunities
• Technical; Customer Service or Sales experience
• Experience in conflict resolution and resolving customer queries
• Mechanical interest and/or experience
• Previous functional area experience advantageous (machine sales, parts sales, service, power etc.)
• Advanced MS Office skills and experience with CRM and ERP systems

OPENING DATE: 01/11/2025

CLOSING DATE: 07/11/2025

Interested parties should apply in writing to the email below. Female applicants and Persons with disability are encouraged to apply.

Human Capital Business Partner,
Barloworld Equipment Malawi,
P.O. Box 30643,
Blantyre.
Or email: recruitmentmw@bw-eq.com